School and Student Data Manager
School and Student Data Manager services are billed on a one-time payment accepted in the institutional service agreement; however, there is an in-app purchase for result pin generation for subsequent student result printing.
40-Day Initial Onboarding Window: If a School cancels its subscription within 40 working days of initial account setup due to technical non-viability or service failure that Dominion Data Concepts cannot remediate, a full refund of the base subscription fee will not be issued. 30% of the base subscription is refundable.
Subsequent Cycles & Renewals: Result Pin Generation payments are non-refundable once the Result Pins have been generated, except where mandated by local law or specified in a signed Enterprise Service Level Agreement (SLA).
Setup & Custom Integration Fees: One-time onboarding, data migration, or custom feature development fees are non-refundable once work has commenced.
To initiate a cancellation or refund request, an authorized School administrator must submit a written request to support@dominion.com (or your designated account portal) prior to the next billing renewal date.